Here is a great video on how to use a CRM system to grow your business.



Assignment One: Using any type of media you like (podcast, powerpoint, video, ect), select a retailer (preferably a local store) and descibe the way they are providing more value to their "best" customer using targeted promotions and services to increase their share of wallet from a customer.


Rick Nunez

Assignment Two: Using any type of media you like (podcast, powerpoint, video, etc), select a retailer and describe its security and privacy policy. For example, what information do they collect and how is that information used? Does the retailer have an "opt-in" or "opt-out" agreement? Do they use Cookies at their Web site to identify visitors?

Rechinda Bryant
ShainaLacher
Jennifer Hill
Amanda Stewart
Jennifer Cooper

Assignment Three: Using any type of media you like (podcast, powerpoint, video, etc), create a presentation that describes a Frequent Shopper program that you are familiar with. Explain how it is tiered, whether it offers reward choices, rewards all transactions and is transparent and simple to use. Describe problems that may be associated with the program, and give your own ideas as to how to improve it and/or make it fit you as a consumer.



Jessica Clutter

Matthew Walden



Matthew Sullivan



Shannon Franke



Jessi Drury

Milton Law